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Head of Player Operations

Betting Connections Full-Time  Tas-Sliema, Malta 3 Aug 2018

Job Description


This is a senior position that reports directly to the CEO and is responsible for player satisfaction. The role is directly responsible for their player facing departments i.e. daily support, VIP and CRM.

The Head of Player Operations will also be a major stakeholder in the product and manage outsourced services e.g. Payments and Fraud. This is a key role with excellent benefits and career possibilities.


  • Increase player/employee value and retention
  • Drive change, Improve and optimize the way we work.
  • Motivate and constantly develop teams and employees
  • Translate company culture and vision into daily tasks for all teams and people in your organisation


  • An understanding of what it takes for modern startups to not only succeed, but also bring the organisation to the next level
  • A proven history of growing teams, scaling organisations and bringing out the best in everyone
  • Deep interest in products and services and an understanding of what makes them great or not
  • A natural leader, always hands on and leading by doing
  • Player first, employees second and yourself last
  • Extensive iGaming experience and confidence in what drives both players, partners, employees and the business in general
  • Analytical mindset and experience of data driven organisations
  • Efficiency yes, corporate no

Who we are

Our client is one of the fastest growing online casinos in the world. Launched in March 2016, they´ve already hit milestones that took most well established companies several years to reach. They employ a team of just over 30 people in sunny Malta.

Our client was founded on the belief that playing should be fun, easy and hassle-free. They were tired of cluttered and shady websites, slow payouts and terms and conditions that are impossible to understand, so they set out to create an online casino that they themselves would love to play at. A beautiful casino with user friendliness in focus, a casino where it’s easy to play what you want, just the way you want.

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