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Head of Operations (iGaming)

Boston Link Full-Time  Anywhere 10 May 2019

Job Description

The Role

Our Client, a fast-growing Online Gaming Company is looking for a Head of Operations who will provide leadership for the Operations department consisting of the following teams: Payments, Risk & Fraud, Customer Support, VIP, Office Management and HR. The ideal candidate will be responsible for improving the operational systems, processes, policies, practices, to support better management reporting, information flow, and organisational planning.

Responsibilities include:

  • Maintain and seek new strong relationships/agreements with third-parties (Institutions, Game & Payment providers, KYC and other vendors/suppliers) to ensure smooth procurement and delivery of products and services;
  • Responsible for the day to day management of the department to ensure it meets its financial, operating and performance objectives;
  • Develop an effective business model geared toward operational excellence.
  • Create a team that is expert on entire product offering including sports and casino games, that delivers in accordance with company standards;
  • Achieve a first-class customer experience by embedding quality and service standards, analysing and resolving issues, identifying trends and recommending improvements;
  • Lead, mentor and develop direct repartees with a view to continual improvement to be the best in the industry. Identify any skills gaps in the department and undertake recruitment programs to support this;
  • Analyse market and regulatory requirements. Implement sound regulatory practices and maintain a compliance framework covering relevant legislative and business risks, while providing the highest client satisfaction possible;
  • Maintain a positive work environment to attract, retain and motivate employees at all levels by promoting communication between colleagues for the benefit of information flow and problem resolution;
  • Act a point of escalation of customer issues and advising practical solutions. Assist with product development to improve overall member service, risk management, and department output;
  • Collaborate in the development and implementation of strategic business plans and budgets and contribute to setting best operational practices;
  • Ensure continuous and overall cost efficiency and quality in operations. Review financial information, draft forecasts and monitor budgets;
  • Support and challenge the Operations team in establishing and fine-tuning success metrics and key performance indicators for their respective operations to meet/surpass organisational goals;
  • Provide clear and accountable operational objectives, development plans, improvements and status reports to executives, internal stakeholders and business partners;
  • Identify and institute opportunities for increased efficiencies, growth, and innovation within the business unit.

 The Candidate

  • At least 5 years of senior managerial experience within the online gaming industry;
  • Payments expertise is considered an advantage;
  • Excellent communication skills both verbal and written;
  • Demonstrated leadership and vision in managing teams and major projects;
  • Trustworthy and reliable;
  • Excellent interpersonal skills and a collaborative management style;
  • Excels at operating in a fast pace and diverse workplace;
  • Excellent people manager, open to direction and collaborative work style and commitment to get the job done;
  • Ability to challenge and debate issues of importance to the organisation;
  • Ability to look at situations from a risk-based perspective/approach;
  • Ability to delegate responsibilities effectively;
  • In-depth knowledge and understanding of Anti-Money Laundering / Responsible Gaming and industry licensing requirements (preferably Sweden);
  • Excellent analytical skills and the ability to apply knowledge using the broader perspective of the overall business environment;
  • Solid organisational, time management and complex problem-solving abilities;
  • Candidates with a strong background in online payments will be preferred.

 The Company

An enterprising online gaming company with entrepreneurial spirit. They have a stunning office in Malta. Come and join this young and friendly team.

The Benefits

  • Competitive salary
  • Awesome office
  • Food allowance
  • Opportunity to be part of and contribute to a growing company

Looking for a new exciting challenge? Matching the requirements for the role? Apply today by sending your CV to

Looking for a new exciting challenge? Matching the requirements for the role? Apply today by sending your CV to

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