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German VIP Account Manager – Malta

Nordic Jobs Worldwide Full-Time  Anywhere 12 Oct 2018

Job Description


German VIP Account Manager – Malta

The German VIP Account Manager will be responsible for key VIP players using a 360-degree approach to manage VIP to generate sustained revenue and also develop a referral channel for new VIP Players.

Why work in Malta?
There is no doubt that Malta is a popular and attractive destination for Scandinavians looking for the sun and the good life! And there’s a lot of both for the one who moves to Malta! There are many advantages to living in Malta. Among other things, it is very easy to rent an apartment. Malta is also a very safe country, and according to Eurostat, Malta has only 0.3% criminal incidents per 1,000 inhabitants. Of course it’s also hard to beat 300 days of sunshine a year! For people who love warmth, the Malta summer is almost perfect! English is also the official language of Malta, which means that one can integrate and easily understand other people. Also all health expenses in Malta are free and as long as you are employed in a company, you get full support if anything would happen to you! Pretty amazing!
Moving to Malta gives you the opportunity to experience both the city and the beach at the same time. Here you can wander around Valletta and experience the beautiful little streets, which remind you of Italian architecture at its best. At the same time you have many great swimming possibilities just a short bus ride away. If you like to shoppe Sliema instead! The beautiful city of Sliema is located along the coast with a view across the bay of Valletta, in the middle of Valletta and St. Julian’s. Here are the bars of good cafes, restaurants, pubs and shopping. The best part is that all this is 14 minutes walk from your new workplace!

Responsibilities

Being the main point of contact for our VIP clients

Monitor individual customer performance and ensure that bonuses, gifts and hospitality invitations are offered in accordance with business requirements.

Coordinating retention calling campaigns including planning, execution and evaluation.

Handle customers’ day to day queries and complaints, including out of hours when necessary, in order to provide the VIP with personal and tailor-made service.

Following up on specific customer cases and maintaining and good relationship with customers.

Collecting and analysing information and data on customer segments and suggesting changes for optimization.

Evaluating and reporting on VIP activities and performance on a daily/weekly/monthly basis.

 

Requirements

At least 1 year in Account or relationship Management dealing with high value VIP clients ideally in Online Gaming sector

An excellent understanding of VIP expectations and delivering a first-class service.

Self-confident with the ability to build a good relationship with clients and colleagues, has an open, honest, enthusiastic and resilient approach.

Sales experience will be considered an advantage. 

Fluent in English and native German

Possessing an Analytical mind-set

Excellent reporting skills using Word, Excel and PowerPoint.

Very well organized.

Able to work on own initiative

Further Information

They offer a friendly, dynamic work environment:

They believe that their employees are the main asset, so in addition to a competitive salary, also provide breakfast once a week, regular team events and other benefits that can include a pension scheme, holidays or anything else you fancy. 

This position is based in Malta and we are looking to recruit as soon as possible. 

Relocation package:

– flight (to be paid by the candidate and then reimbursed once they are on the job) plus two weeks accommodation!

If you would like to apply, please register and use the "Apply Online" below. Registration only takes 5 seconds.

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