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German Speaking Team Leader (operations)

Boston Link Full-Time  San Ġiljan, Malta 10 Jul 2018

Job Description

Due to increased growth, our client, an iGaming company, is looking for a highly motivated and energetic Senior Customer Support Agent. The ideal candidate will be fluent in English, German native/bilingual, an enthusiastic team player with a natural obsession for delivering great service, who will compliment their dedicated team.

If you are a real “people person”, love to multi-task and learn, with a flexible approach and a can-do attitude, please apply today and start a new career with a company that really values its employees!

Key Responsibilities:

  • Providing first line support to customers via email, phone and live chat in a professional and responsible manner;
  • Ensuring the highest level of support is delivered to customers per agreed standards;
  • Aiming to resolve all issues at first point of contact;
  • Liaising with other departments;
  • Contribute to the development of the company;
  • Undertake any other administrative duties that will directly improve customer experience and add further value to the team and the company;
  • Manage and work in a team, support team members and contribute to a good atmosphere on the job.

The candidate:

  • Native fluency in German and strong command of English;
  • Sports betting experience is a must;
  • Knowledge of fraud and payments would be considered an asset;
  • A team player with a flexible approach to collaborate with colleagues;
  • Ability to work well under pressure and maintain a positive attitude;
  • Ability to take direction and feedback constructively;
  • Team Leader at heart, you are not afraid to Manage a Team
  • Trustworthy and able to maintain focus even when under minimum supervision;
  • Previous experience in a Customer Service environment would be considered an asset.

The company:

A well-established multi brand services company which offer support across several corporate functions. They support an expansive online casino portfolio and are very staff orientated. This is a great company to further your gaming career.

The benefits:

  • Get to work in a dynamic and welcoming environment;
  • Progression within the company;
  • Very competitive salary

If you find yourself in the role and wish to apply, please send your CV to

If you would like to apply, please register and use the "Apply Online" below. Registration only takes 5 seconds.

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