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German Speaking Customer Support Specialist

Betting Connections Full-Time  Tas-Sliema, Malta 10 Jul 2018

Job Description


Work for one of the best and most established brands in gaming in our bright and modern office here in Malta and take your career to the next level. If you have a passion for excellent customer services and love problem solving, this could be the right step for you! Excellent and competitive package plus very real career career progression opportunities

Key Service Responsibilities:

  • Interact with players via multiple communication channels including email, live chat etc to assist with queries, providing fast, accurate and thorough responses to numerous contacts per shift
  • Provide general account management assistance to customers on behalf of the company while following company procedure
  • Handle and solve player issues within and escalate complex queries when necessary
  • Keep players up to date regarding promotions as instructed by the company using the current  promotional material
  • Provide accurate and timely escalation of issues which affect the player’s experience to assist in improving the end user experience
  • Solve and escalate queries in a timely matter to ensure an excellent end use experience.
  • Stay fully up-to-date with company Guidelines, Policies and Procedures
  • Take on any other tasks  associated with assisting players as requested by Management

Skills & Capabilities:

Essential:

  • Fluent in German, with an excellent proficiency in English
  • Strong customer service mentality with keen attention to detail
  • Excellent writing skills
  • Self-motivated and a team player
  • Ability to work in a high-volume work environment
  • Computer literacy
  • Proactive and positive attitude in the work place
  • Willing to work shifts

Desirable:

  • Additional languages are an asset
  • Excellent typing skills
  • Knowledge, interest or experience in online gaming

 

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