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German Speaking Customer Support Officer

VacancyCentre Full-Time  Anywhere 8 Nov 2018

Job Description


Introduction

An excellent opportunity for an experienced a German Speaking Customer Support Officer for a well established financial services company in Malta.

Organization

A global financial institution that provides innovative payment solutions for clients worldwide.

Function

  • Answering questions regarding the Company’s products and services
  • Building Customer relationships
  • Troubleshooting customer related issues with the usability of the internet banking, mobile application, and lending applications
  • Contacting potential or existing customers to inform them about a product or service using scripts
  • Asking questions to understand customer requirements and close sales
  • Directing prospects to the field sales team when needed
  • Entering and updating customer information in the database
  • Taking and processing orders in an accurate manner
  • Handling grievances to preserving the company’s reputation
  • Going the “extra mile” to meet sales quota and facilitating future sales
  • Providing superior customer service in a professional and friendly manner
  • Assisting customers with online banking, mobile application and onboarding processes (including the video identification process as part of the onboarding process)
  • Attending to customers in an orderly manner to ensure a positive customer experience
  • Cancelling and temporary/permanent blocking of cards on customer request
  • New card issuance and renewal processes

Requirements

  • Fluent in both English and German oral and written. Additional languages will be a benefit.
  • Willingness to learn and expand horizons.
  • Very good understanding of bank operations processes.
  • Excellent interpersonal skills and the ability to adjust and interact with all levels of employees.
  • Excellent communication and organization skills.
  • Good knowledge of Microsoft Office applications.
  • Flexibility and adaptability to fast process change

Offer

An attractive salary package will be offered to the right candidate.

How to apply

German Speaking Customer Support Officer – Job. 4756

or contact us at jobs@vacancycentre.com

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