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German speaking Customer Service Agent – LISBON

SpotOn Connections Full-Time  Lisboa, Lisboa, Portugal 19 Nov 2018

Job Description


Our client in sunny Lisbon is looking for a German speaking Customer Service Agent. Please find below the main duties and requirements:

Responsibilities:

  • Establish an efficient, courteous and personalized contact with customers by phone, in German.
  • Be autonomous, do not hesitate to improve your own learning to ensure you have enough knowledge and mastery of software to excel in the role.
  • Being multitasking and adapting to a very dynamic environment.
  • Continuously looking for ways to provide an effective solution for Customer’s needs while improving the team’s and your own performance.
  • Respect established processes, service level agreements with clients in terms of quality by achieving and excelling individual and team goals.
  • Establish and maintain effective collaboration with client’s partners.
  • Be able to maintain a constructive state of mind even in difficult situations.

Requirements:

  • Fluency in written and spoken German and  English
  • Customer orientation – Know how to identify the client’s needs in a precise and direct way so as to respond passionately to customer requests. The fact that Customer satisfaction is paramount.
  • Empathy – Know how to put yourself in the client’s shoes and reassure them about their expectations.
  • Expertise – Genuine interest and passion for IT, the Internet tool, telecom and the field of tourism.
  • Teamwork – Passion for teamwork.
  • Planning & Organization – Ability to be multitasking to achieve goals personal and team ones
  • Communication – Excellent verbal and written communication.
  • Resistance and Autonomy – Demonstrate adaptability to the working environment and autonomy.
  • Problem solving – Demonstrate an excellent ability to solve problems with an emphasis on customer satisfaction.
  • Being results-oriented – Demonstrate ability to meet deadlines and meet and exceed objectives.
  • Availability – Flexibility – Work in rotary schedule.

Desired criteria:

  • Experience in customer service in telephone or face-to-face, in the field of tourism, where you have had to build a relationship with customers.
  • You are passionate,
  • You have excellent oral and written communication skills,
  • You want to deliver excellent customer service,
  • You pay attention to detail,
  • You are creative,
  • You can work in a work environment with short delays and high volume.
  • Your spearhead can be summed up as a master word: to satisfy the customer by all possible means (You are totally dedicated to a customer satisfaction)

 

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