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GERMAN SPEAKING CUSTOMER SERVICE ADVISOR

SpotOn Connections Full-Time  Saint Julian's, Malta 4 Oct 2018

Job Description


To deliver an outstanding customer experience of the very highest level during all customer transactions via chat, email and phone, and to promote suitable products and services as directed by company’s clients and as required by the individual needs of each customer.

Responsibilities

  • Answer inbound calls, chat and emails within guidelines/goals established by the client and contact center management
  • Perform technical troubleshooting and solve Technical issue by following Client processes
  • Consistently achieve call, email, and chat quality score goals to meet client and customer satisfaction goals.
  • Other duties as assigned.

Requirements

  • Experience in Call Center and IT support would be ideal, both B2B and B2C
  • Good and professional communication skills
  • Experience with Objection handling
  • Native level of German plus fluent level of English
  • Knowledge of local or Spanish language would be an asset
  • Trouble shooting skills
  • Data updates process
  • Good knowledge on hardware and Software (PC/Peripherals) and on special technologies,
  • Experience with troubleshooting, transaction control, data capturing, call handling, TCO process, service Process
  • Aware of Customer data privacy rules
  • Available to work Monday to Friday 9,00am to 18,00pm
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