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German Head of Operations (iGaming)

Boston Link Full-Time  San Ġiljan, Malta 16 Nov 2018

Job Description

The Role

A leading marketing and translations providing company based in Malta is searching for a German native to become their Head of Operations to further strengthen their customer services operation. You will head up the Customer Services team, who are responsible for taking care of customers for their new partner, which is a supplier of offline-lotteries and ensure your team provide excellent service levels between their affiliates in Malta, Germany and Austria.

The ideal candidate will be native German, have experience in the iGaming sector, a proven track record of managing a team and have insight into the areas of accounting, payments and fraud. The role has excellent career prospects as it is hoped you will progress to become the Managing Director.

Duties will include:

  • Successfully manage the Customer Services operation;
  • Effectively manage your team of six people;
  • Handle budgets and run KYC on customer;
  • Processing and forwarding of bonus orders;
  • Be career minded and ready for significant career progression.

The Candidate

  • Excellent communication skills in German and English;
  • German native;
  • Must have iGaming background;
  • Quality Management experience;
  • Excellent organisation skills;
  • Insight of accounting, payments & fraud;
  • Trustworthy and loyal.

The Company

A Marketing company which specialises in providing great customer care and equates to fantastic brand awareness to their clients. They also provide translation services and are always looking for great bilingual talent. They have lovely seafront offices in central Malta.

The Benefits

  • Competitive salary.
  • Performance related bonus.
  • Friendly working environment.
  • Training and development.
  • Excellent career prospects.

Up for this exciting challenge? Apply today by sending your updated CV to

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