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German Customer Support Agent

Betting Connections Full-Time  Mgarr, Malta 7 Nov 2018

Job Description


Responsibilities:

  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
  • Clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Outbound calling.
  • Report any errors on site to correct department/3rd party provider.
  • Assist the customer’s queries via chat, email, telephone.
  • Provide explanations to customers about products/site/policies.
  • Inform customer of deals and promotions.
  • Update customer account/details with necessary information when needed.
  • Being available for the customer queries.
  • Deliver a high level of customer service to customers.
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