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German Customer Support Agent

Betting Connections Full-Time  Tas-Sliema, Malta 7 Sep 2018

Job Description


Our client is looking for a German Customer Support Agent to join their team. The ideal candidate should be a team player, who is able to form positive relationships, is resilient and approachable and enjoys working in a dynamic and fast-paced environment.

Responsibilities:

  • Nurture and support player relationships via phone, e-mail, and live chat
  • Support and contribute to our CRM infrastructure
  • Participate in the planning of customer engagement initiatives
  • Seek resolutions to customers’ queries and issues whilst actively striving to achieve a “one correct answer” across all channels
  • Monitor campaigns and promotions across all allocated customer touch points
  • Receive, handle, and translate customers’ KYC documents
  • Be the point of contact for your regional Country Manager

Requirements:

  • Native level of German
  • Intermediate to fluent level of written and spoken English
  • Strong communication and interpersonal skills
  • Strong writing skills (spelling & grammar)
  • Ability to write content in a creative and catching manner
  • Basic knowledge of Microsoft Word and Excel

Desirable requirements:

•          Previous customer care experience

•          iGaming experience

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