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German Customer Service Representative (Digital Marketing)

Boston Link Full-Time  San Ġiljan, Malta 10 Jul 2018

Job Description


The Role

Sprichst du Deutsch? We are looking to find an organised and friendly German Customer Service Representative to join a growing team within a terrific Digital Marketing Agency based in Malta. You will be involved in providing first-rate service to customers across a number of communication channels for the German market. You should possess excellent communication skills as you will interact directly with customers, answering their questions and solving issues thus maintaining the company’s reputation for high-quality service.

We are looking for a communicative individual, with a helpful disposition who is fluent in both German and English. You should have at least one years’ experience gained within a similar environment and have excellent organisation skills. We need someone who can work on their own but also be a real team player!

Customer Service Representative Duties and Responsibilities

  • Maintaining a positive, empathetic and professional attitude toward customers at all times;
  • Responding promptly to customer inquiries;
  • Communicating with customers through various channels;
  • Acknowledging and resolving customer complaints;
  • Knowing our products inside and out so that you can answer questions;
  • Keeping records of customer interactions, transactions, comments and complaints;
  • Communicating and coordinating with colleagues as necessary;
  • Providing feedback on the efficiency of the customer service process;
  • Ensure customer satisfaction and provide professional customer support.

The Candidate

  • 1+ years of experience in a customer service-related role;
  • Excellent written and verbal communication skills (both English and German);
  • Organisational skills with the ability to manage numerous projects and priorities at once;
  • Positive and service-oriented mind set;
  • Ability to thrive in a fast-paced and sometimes high-pressure environment;
  • Basic computer skills and excellent telephone manner;
  • Willingness to work independently or as part of a team.

The Company

Fantastic digital marketing agency with offices in several locations, including a stunning office in the heart of Malta. They are steadily expanding and are looking for passionate talent to enhance their strong team.

The Benefits

  • Competitive salary.
  • Great company benefits.
  • Relaxed, friendly atmosphere.
  • Dynamic & fun team.

Up for the challenge? Get in touch today and send you CV over to kimberley.deryckere@boston-link.com

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