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Front Office Host (Receptionist)

AABELA Full-Time  Anywhere 11 Aug 2018

Job Description


We are a small team managing hotels and short-let apartments in St. Paul’s Bay and St. Julian’s area. We are seeking to recruit a Front Office Host (Receptionist) to join our team.

The ideal candidate must be willing to work night shifts.

Main Responsibilities include:
– Check in the arriving guest and check out the departing guests in a friendly and caring manner
– Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and take appropriate actions or refer the matters to the relevant persons to handle
– Coordinate with housekeeping to ensure rooms are ready for check-in
– Process payments
– Upload and update reservations into the front office system
– Set up the layout for breakfast in the Reception area
– Accept deliveries at the hotel and allocate them to the correct department
– Assist the management team with other administrative duties

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

The ideal candidate will:
– Have good command of spoken and written English, Italian, Spanish and Portuguese
– Possess excellent customer service skills
– Be able to work in a fast-paced working environment and remain calm under pressure
– Be a team player who easily connects with others
– Have good working knowledge of Microsoft Office
– Be willing to work flexible hours, mainly night shifts

Other remarks: Full time on Permanent basis. Flexible hours based.

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