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Flemish Speaking Customer Service

Platingaming Ltd. Full-Time  Il-Gżira, Malta 2 Nov 2018

Job Description


The Customer Support Service team member will possess exceptional communication skills to be able to assist customers in making correct use of our products and to increase customer retention. Customer support service will be provided via Live-Chat, E-mail and phone.

Responsibilities

  • Cooperate with Customer service team leader and provide feedback to team leader, traders and support team.
  • Help to solve customer queries without ticket escalation and increase customer satisfaction
  • Translate queries from English to Flemish and vice-versa
  • Keep customers constantly informed about and interested in our online sportsbook, casino & virtual games products

Required Skills

  • Fluent Flemish and English language both spoken and written are essential
  • Experience in casino and sports betting customer service
  • Professional communication and problem solving skills
  • Flexibility to work shifts, weekends, public holidays (40 hours regular a week) and overtime if necessary
  • Good computer literacy and fast typing

Our Benefits

  • Working and living in the sunny island of Malta
  • Dynamic and Fun events
  • A competitive salary
  • Health Insurance
  • Fresh fruits
  • Office in central location
  • Assistance in finding accommodation

 

Company Description

About Us

Platin Gaming is part of an international group which has been in the iGaming industry for 20 years. Since our establishment, we have gone from strength to strength and are now a major software developer in Malta. We are focused and specialized on developing high quality iGaming software. Our core competencies include the development of online gambling software like sports book, slot games, virtual games (pre-recorded horse and dog racing), etc.

Following latest technologies and industry trends, with its young, dynamic and innovative team and management, Platin Gaming offers a comfortable and stable working environment. We are after highly qualified individuals who can perform in highest levels in their profession. We are aiming to bring further high-quality products into the iGaming market.

You can advance your career with Platin Gaming while getting stuck in to current projects, or the complete lifecycle of brand new projects. You can learn new techniques or get more specialized in the technologies you know. We encourage you to learn and follow new trends, and will also follow your career progression closely.

We are passionate about the products we develop and maintain. If you are passionate about developing software and you are self-motivated, hungry for a challenge, and looking to make an immediate impact, apply now!

Please note that the described position is not an entry level position.
Candidates must be legally eligible to work in countries of the European Union.

If you have to move to Malta for this role, we will help you to do so in a fast and uncomplicated manner.

Contact us

Responsible: HR MANAGER
Phone: +356 27791502
Office Address: Level 0
109, Sir William Reid Street,
Gzira, GZR1033 Malta

If you would like to apply, please register and use the "Apply Online" below. Registration only takes 5 seconds.

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