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Finnish VIP Account Manager – Malta

Nordic Jobs Worldwide Full-Time  Anywhere 18 Nov 2018

Job Description

Finnish VIP Account Manager – Malta

The Finnish VIP Account Manager will be responsible for key VIP players using a 360-degree approach to manage VIP to generate sustained revenue and also develop a referral channel for new VIP Players.


Being the main point of contact for our VIP clients

Monitor individual customer performance and ensure that bonuses, gifts and hospitality invitations are offered in accordance with business requirements.

Coordinating retention calling campaigns including planning, execution and evaluation.

Handle customers’ day to day queries and complaints, including out of hours when necessary, in order to provide the VIP with personal and tailor-made service.

Following up on specific customer cases and maintaining and good relationship with customers.

Collecting and analysing information and data on customer segments and suggesting changes for optimization.

Evaluating and reporting on VIP activities and performance on a daily/weekly/monthly basis.


At least 1 year in Account or relationship Management dealing with high value VIP clients ideally in Online Gaming sector

An excellent understanding of VIP expectations and delivering a first-class service.

Self-confident with the ability to build a good relationship with clients and colleagues, has an open, honest, enthusiastic and resilient approach.

Sales experience will be considered an advantage. 

Fluent in English and native Finnish

Possessing an Analytical mind-set

Excellent reporting skills using Word, Excel and PowerPoint.

Very well organized.

Able to work on own initiative

Further Information

They offer a friendly, dynamic work environment:

They believe that their employees are the main asset, so in addition to a competitive salary, also provide breakfast once a week, regular team events and other benefits that can include a pension scheme, holidays or anything else you fancy. 

This position is based in Malta and we are looking to recruit as soon as possible. 

Relocation package:

– flight (to be paid by the candidate and then reimbursed once they are on the job) plus two weeks accommodation!


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