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Finnish speaking Customer Support Agent

Betting Connections Full-Time  Tas-Sliema, Malta 2 Oct 2018

Job Description


Our client is looking for a proactive individual with excellent communication and interpersonal skills who has a flexible approach to work and understands the importance of providing a professional service to customers. The candidate must be confident to make decisions with the ability to exchange, analyse, and interpret information.

Responsibilities:

  • Handling customer inquiries via e-mail/chat; including but not limited to games and cashier related issues
  • Assessing individual issues and taking appropriate action to ensure customer needs are met
  • Escalating system anomalies and general issues faced by customers to the relevant party
  • Understanding Standard Operating Procedures and delivering service/quality standards to agreed levels
  • Additional duties related to marketing (content writing, social media, affiliate marketing, CRM), basic web design, etc.

Requirements:

  • Fluent level of Finnish language (additional Nordic language would be an asset)
  • Excellent communication and interpersonal skills
  • Ability to perform well in a multi-task, dynamic environment
  • Basic knowledge of MS Office applications
  • Logical reasoning skills with an analytical approach and be willing to work shifts
  • Preference will be given to candidates based in Malta.
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