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Finnish Shift Leader

Betting Connections Full-Time  Tas-Sliema, Malta 14 Jun 2018

Job Description


Finnish Shift Leader
Responsibilities:

* Contribute and take actions towards a positive working environment
* Give feedback and assist agents resolving any issues or tasks
* Collaborate with other members of the Customer Service Team to make sure we work in a unified manner and reach our overall goal
* Create a positive team spirit
* Communicate with third party providers and internal departments to work out any ongoing issues
* First point of contact for Support Agents when assistance is needed
* Responsible that the supports daily tasks are being done in a fast, correct, and efficient manner
* Participate in the recruitment process
* Assist the Team Leaders in managing the team and markets when they are absent
* Complete your daily tasks set by your manager
* Contribute with ideas that will help the support team and strategy develop

Requirements:
* 1 years of iGaming experience
* Excellent written and verbal Finnish
* Can work well under pressure
* Exemplary and responsible team player
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