Please login/register to apply for this job.

Dutch Speaking Customer Support Officer

VacancyCentre Full-Time  Anywhere 8 Nov 2018

Job Description


Introduction

A great opportunity has arisen for an experienced Dutch Speaking Customer Support Officer for a well established financial services company in Malta.

Organization

A global financial institution that provides innovative payment solutions for clients worldwide.

Function

  • Answering questions regarding the Company’s products and services
  • Building Customer relationships
  • Troubleshooting customer related issues with the usability of the internet banking, mobile application, and lending applications
  • Contacting potential or existing customers to inform them about a product or service using scripts
  • Asking questions to understand customer requirements and close sales
  • Directing prospects to the field sales team when needed
  • Entering and updating customer information in the database
  • Taking and processing orders in an accurate manner
  • Handling grievances to preserving the company’s reputation
  • Providing superior customer service in a professional and friendly manner
  • Maintaining a high level of knowledge about the Bank’s products and services, and ensuring customers are provided with accurate information
  • Assisting customers with online banking, mobile application and onboarding processes (including the video identification process as part of the onboarding process)

Requirements

  • Fluent in both English and Dutch oral and written. Additional languages will be a benefit.
  • Willingness to learn and expand horizons.
  • Very good understanding of bank operations processes.
  • Excellent interpersonal skills and the ability to adjust and interact with all levels of employees.
  • Excellent communication and organization skills.
  • Good knowledge of Microsoft Office applications.
  • Flexibility and adaptability to fast process change

Offer

An attractive salary package is being offered dependent on experience.

How to apply

Dutch Speaking Customer Support Officer – Job. 4755

or contact us at jobs@vacancycentre.com

Revise Your C.V

Before applying, are you sure you don't want to revise your C.V and Cover Letter or get a new C.V. template? A professional C.V. and Cover letter can increase your chances in securing a job interview.

Read More
use coupon: mjsumo and get €5 off! service offered via sumoresumes.com


Work From Home

While waiting for a job offer why not check out Spotlancer.com

With Spotlancer you can offer your digital services online. Content writing, graphic design, web design are amongst the services you can offer and earn money working remotly.

Join NOW


Learn New Skills

Browse our online course section with over 20+ topics to choose from

READ MORE


Professional and Creative Resume Templates
31 total views, 1 today Print Job