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Dutch Speaking Customer Service Officer

Boston Link Full-Time  San Ġiljan, Malta 10 Jul 2018

Job Description

Do you have basic banking knowledge which has ideally been gained within a Customer Service Officer role? We are looking someone who is fluent in the Dutch language and an aficionado in all aspects of customer service. You will join a fully licensed financial institution and assist their Dutch speaking customers with opening accounts, savings and investments through an online platform. The role is varied as you will not only be taking calls, but performing due diligence checks, so your skills will be put to the test.

The role is on a shift basis between: Monday – Friday 8am-8pm; Saturdays 9am-2pm; and will be required to work some public holidays.

As a Customer Service Officer we need you to be able to:

  • On board new customers by requesting and checking relevant documentation, performing basic AML and KYC due diligence, setting up new accounts and keeping applicants informed of their account opening status;
  • Answering calls, emails and messages;
  • Providing customers with information about the Bank’s products and services;
  • Converting inbound customer communications into sales;
  • Handling customer enquiries, managing and resolving customer complaints and escalating any problems arising;
  • Executing client instructions such as payments, trading on eWealth, account opening and closure, and account system maintenance;
  • Updating customer information and checking customer details and accounts through the Bank’s systems;
  • Supporting the Bank’s marketing and commercial plan by promoting the savings and wealth products;
  • Making outbound calls to up-sell and cross-sell the Bank’s products and services.

The Candidate

  • Diploma in Banking or a related area;
  • Excellent verbal and written communication skills, in both Dutch and English;
  • Strong attention to detail;
  • Business oriented and customer-centric attitude with a good aptitude and mind-set for sales;
  • Ability to work on own initiative with minimal supervision;
  • Ability to handle multiple tasks at the same time;
  • Willing to work flexible hours;
  • Previous experience in a similar role will be considered an asset;
  • Knowledge of investment products is desirable.

The Company

An established, fully licensed credit institution with offices in several locations in Malta and Internationally.  This company offers a range of services including stockbroking, wealth management and corporate advisory. They are proud supporters of the local community and sponsor several Maltese projects. This is an expanding company which offers you a real chance to progress your career.

The Benefits

  • Excellent salary.
  • Great company benefits.
  • Dynamic & diverse team.
  • Career enhancement & development opportunities.

Up for the challenge? Apply today and send your CV directly to

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