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Dutch Speaking Contact Centre Officer

Quad Full-Time  Il-Mosta, Malta 12 Jun 2018

Job Description


An international, well positioned bank, headquartered in Malta and operating across Europe is now looking to recruit a Dutch Speaking Contact Centre Officer to join their international team in Malta.

Key Responsibilities

  • Answer incoming calls and responding to customer emails and secure messages
  • On board new customers by requesting and checking relevant documentation, performing basic AML and KYC due diligence, setting up new accounts and keeping applicants informed of the status
  • Handle customer inquiries, managing and resolving customer complaints, escalating technical issues and providing customers with products and services information
  • Execute client instructions such as payments, trades, migration of investment portfolios, account opening and closure and change in contact details
  • Update customer information, checking customer details and accounts through the Bank’s systems
  • Support the bank’s marketing and commercial plan by promoting the bank’s savings and wealth products
  • Other ad-hoc duties

Requirements

  • Excellent verbal and written communication skills in both Dutch and English
  • Good attention to detail
  • Business-oriented and customer-centered attitude
  • Ability to work on own initiative with minimal supervision
  • Flexibility with regard to tasks and working hours
  • Previous experience in a customer service role will be considered as an asset
  • Knowledge of banking and financial products will be considered advantageous
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