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Digital Banking Manager

ceek Full-Time  Birkirkara, Malta 17 May 2018

Job Description

Keen to evolve within an innovative and forward-thinking online bank? A digital pioneer in banking is growing rapidly and are in the process of scaling their business. We at ceek are looking for a reliable and highly organized Digital Banking Manager to be in charge of managing the day-to-day operations of the Digital Banking Department including customer service support, operating systems support, expense management, vendor management, and business support.

What is expected of you?

  • Supervising and guide employees
  • Helping with escalation calls
  • Monitoring service levels and processing workflows to ensure calls and customer service requests (e.g., email) are being handled on a timely basis
  • Ensuring compliance, staff training and coverage, and close coordination with the technical team for testing, release, and support of periodic service enhancements and new features
  • Serving as liaison with other areas of the bank (e.g., Personal Banking, Card Services, Operations Support Division) and third parties providers to ensure operations are running as efficiently and effectively as possible
  • Leading a program structure that delivers stakeholder value, transparency, and KPI

What are you expected to bring?

  • Bachelor’s Degree in Business preferred or minimum 3 years bank operations experience required
  • Previous supervisory experience also required
  • Goal-oriented, detail-oriented attitude with strong motivation abilities to manage the team to meet department/bank objectives
  • Ability to work well under pressure to meet strict deadlines
  • Ability to use sound judgement regarding confidential information
  • Good customer relations, business development, and analytical skills essential
  • Excellent oral, written and interpersonal communication skills

What is in it for you?

  • Attractive remuneration package
  • Opportunity to evolve within a forward thinking online bank
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