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Czech speaking Customer Support Agent

Boston Link Full-Time  San Ġiljan, Malta 7 Dec 2018

Job Description


THE ROLE

 

Our Client believes in promoting from within the ranks, which is why they are always

looking for smart, talented people to bolster their company as they grow. As they have once again transferred and promoted internally, a position has become available for a Czech-speaking Customer Support Agent. The ideal candidate is computer literate (Word, Excel), has an excellent level of English along with being native in Slovak and is already based in Malta.  Therefore, the service of a customer support agent is required to assist our players through live chat, email and telephone.

 

If multiple Education and Language Profiles are defined, please note that you must fit at

least one of them, but not necessarily all.

 

  • Guide customers on steps to be taken. Follow-up actions and propose way to
  • progress;
  • Advise and inform customers about products, sell products;
  • Advise internet users on online products or services by telephone (use,
  • browsing…);
  • Assist in analysing technical malfunction of use of site or services by internet
  • users;
  • Analyse customer’s needs. Determine objectives and framework of intervention.

 

THE CANDIDATE

 

  • Have excellent written and verbal communication skills in English + Czech
  • Be able to work under pressure;
  • Know the basic of arithmetic functions;
  • Know basic computer skills;
  • Be customer oriented with an ability to take action (problem solver and decision
  • maker);
  • Have good time management;
  • Be adaptable, flexible;
  • Be a team player with a great personality;
  • Have a strong work ethic,
  • Be based in Malta.

 

THE COMPANY

 

One of the most successful operating brands within the land-based gaming market. The combination of knowledge and experience gained and the aim to excel in the demanding field of gaming fun has been reflected in our Client’s achievements.

 

THE BENEFITS

 

  • Great salary
  • Bonus structure
  • Interesting employee rewards scheme
  • Team events
  • Centrally located offices in Malta

 

Up for the challenge? Apply today by sending your application to Kimberley.deryckere@boston-link.com

If you would like to apply, please register and use the "Apply Online" below. Registration only takes 5 seconds.

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