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Customer Support Agent (German Speaking)

Videoslots Ltd Full-Time  Anywhere 6 Aug 2018

Job Description


Videoslots is the brainchild of Alexander Stevendahl, an expert poker player and a star affiliate. Our site was born online in 2011 where a handful of entrepreneurs who had a knack for entertaining others helped build our second home into what it is today. Our unique product offering and experience we offer our customers is what enables our brand to shine.

 

What will you be doing? 

You will be the first point of contact with our players through live chat, email and phone calls. All aspects of this role are customer centric and focused on delivering the best possible experience. You will be mainly responsible for:

  • Greet and communicate with customers in a warm and empathetic fashion
  • Deliver a high level of customer service to customers regarding their queries and inform them about promotions and deals on site
  • Identify and support players in difficulties they might encounter
  • Enable our players with quality solutions in a timely, personal and professional manner that exceeds the customers’ expectations
  • Provide explanations to customers about products/site/policies
  • Keep up to date with new information/policies
  • Build a trusting relationship through accurate answers and a positive vibe
  • Understand, guide and support players in Responsible Gambling
  • Collaborate with our Fraud and payments team in customer queries
  • Understand AML and report any suspicious activity
  • Update customer account/details with necessary information when needed

 

Who are you?

  • A native or fluent German speaker who can also speak/write English fluently
  • You have a positive and a can-do attitude with a flexible approach
  • You enjoy learning and sharing your knowledge with others
  • You have a genuine interest in iGaming and eager to learn more
  • You take pride in giving support to people with empathy and show engagement in delivering an excellent service
  • An excellent listener
  • A team player that can work independently

 

What we offer

Apart from our vibrant and sunny offices and smashing team, here is what we offer you:

  • Competitive salary
  • Annual fitness allowances
  • Daily fresh fruit
  • Breakfast Wednesdays
  • Private Health insurance
  • Quarterly company and team events
  • VIP tickets to many events and festivals showcasing world class DJ’s
  • Local Football tickets
  • Annual company trip abroad
  • Learning and development opportunities
  • Education allowance
  • Corporate VIP discount scheme 

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