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Customer Services Officer

SpotOn Connections Full-Time  Tas-Sliema, Malta 10 Jul 2018

Job Description


The Customer Services Officer forms part of a team that handles all customer related queries for the Investment Services operation.
Both offline and online customers are supported and the customer services team support queries arriving via phone, social media, email and proprietary messaging systems.

Duties include:

  • Assisting clients onboarding
  • Answer all incoming calls and performing outbound calls.
  • Providing support to clients via CRM and other systems
  • Providing information to new or existing clients
  • One to one platform demonstrations
  • Other monitoring duties
  • Be vigilant with data protection and keep up to date with all data protection laws.
  • Take full ownership of your own clients to ensure first call resolution.

Requirements
You should:

  • Be able to work on your own initiative as well as within a team
  • A minimum of 1 year experience in customer service
  • Have excellent written and spoken English and Maltese
  • Be proficient with computer related skills
  • Be a problem solver

Please note that:
This employment is on a 2 year definite contract
Shifts will run up to 22:00hrs latest

If you would like to apply, please register and use the "Apply Online" below. Registration only takes 5 seconds.

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