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Customer Service Officer with Maltese language

Quad Consultancy Full-Time  Anywhere 17 Sep 2018

Job Description

Our client, an international, very well positioned Bank, is seeking to recruit a Maltese and English Speaking Contact Centre Officer to join their international team in Malta.
Main Duties
  • Answer incoming calls and responding to customer emails and secure messages
  • Onboard new customers by requesting and checking relevant documentation, performing basic AML and KYC due diligence, setting up new accounts and keeping applicants informed of the status
  • Handle customer inquiries, managing and resolving customer complaints, escalating technical issues and providing customers with products and services information
  • Execute client instructions such as payments, trades, migration of investment portfolios, account opening and closure and change in contact details
  • Update customer information, checking customer details and accounts through the bank’s systems
  • Support the bank’s marketing and commercial plan
  • Previous experience in a customer service role will be considered as an asset
  • Excellent verbal and written communication skills in both Maltese and English
  • Good attention to detail
  • Business-oriented and customer-centred attitude
  • Ability to work on own initiative with minimal supervision
  • Flexibility with regard to tasks and working hours
  • Knowledge of banking and financial products will be considered advantageous
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