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Customer Service Officer

ceek Full-Time  Anywhere 5 Nov 2018

Job Description

If you are customer oriented and have strong communication and customer skills, we are looking to recruit Customer Service Officer for one of our clients in Malta. If you feel you are a good fit to perform, we at Ceek want to hear from you.

What is expected of you?

  • Support existing and new customers by requesting and checking relevant documentation, perform basic AML and KYC due diligence, sett up new accounts and keep applicants informed of the status of the account opening
  • Answer incoming calls and respond to customer emails and secure messages
  • Handle customer enquiries, manage and resolve customer complaints, escalate technical issues and provide customers with products and services information
  • Update customer information, check customer details and accounts through the Bank’s systems
  • Support the Bank’s marketing and commercial plan by promoting Bank’s products

What are you expected to bring?

  • Excellent verbal and written communication skills, in both Maltese and English
  • Strong attention to detail
  • Strong business and customer focus
  • Ability to work on own initiative with minimal supervision
  • Ability to handle multiple tasks at the same time
  • Willingness to work flexible hours
  • Previous experience in a customer service role will be considered an asset

What’s in it for you?

  • Competitive remuneration package
  • Pleasant working environment

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