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Customer Service Agent (Spanish speaking)

Target Traffic Full-Time  Il-Furjana, Malta 8 Aug 2018

Job Description


Do you want to work in a friendly, multilingual and fast-paced environment?
Then we might have a great opportunity for you.
We are looking for a new enthusiastic, hardworking team player to join us as Spanish Customer Care Agent in Malta.

Responsibilities:

– Responsible for handling customer inquiries, requests and complaints via email, phone and live chat
– Provide customers with a solution oriented customer service experience which addresses the customer’s issue/request and is clear, honest, positive and constructive
– Work as part of a young dynamic team of professionals
– Liaise with other departments across the business and report market activities
– Assist the fraud department with fraud checks and processes
– Provide assistance with translation in Spanish language
– Be pro-active in proposing improvements and informing management on recurring customer issues

Qualifications / Experience:

– Native or fluent in Spanish language
– Proven experience within a multilingual customer service environment
– Customer service focused
– Excellent communication skills both written and oral
– Computing skills, especially in web-based applications
– Ability to work independently with minimal supervision
– Flexible and a team player
– Must be able and willing to work shifts, including weekends

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