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Customer Service Agent (German speaking)

Target Traffic Limited Full-Time  Anywhere 13 Sep 2018

Job Description


We are seeking an organized and friendly German speaking customer service agent to join our growing team. You will be required provide top-notch service to our customers across a number of communication channels for the German market. In this role, you will interact directly with our customers to answer questions, solve issues and maintain our company’s reputation for high-quality service.

Customer Service Agent Duties and Responsibilities

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

Customer Service Agent Requirements and Qualifications

  • High school diploma or equivalent
  • 1+ years of experience in a customer service-related role
  • Excellent written and verbal communication skills (both English and German)
  • Ability to foster and maintain relationships
  • Organizational skills with the ability to manage numerous projects and priorities at once
  • Positive and service-oriented attitude
  • Ability to thrive in a fast-paced and sometimes high-pressure environment
  • Basic computer skills and excellent phone disposition
  • Willingness to work independently or as part of a team

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