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Customer Experience Administrator

Quad Full-Time  Il-Mosta, Malta 7 Nov 2018

Job Description

Our Client, an innovative IT company, is looking for a Customer Experience Administrator to join their company.

Main Duties
  • Take care of the first-level support for all queries coming through various channels
  • Troubleshooting
  • Ensure tickets are logged and responded to in a timely manner
  • Ensure a high-quality standard of product releases including assistance in the testing cycle of the product
  • Circle back customer feedback to the internal product team
  • Take ownership of the Customer support tools such as the knowledge-base and assist in identifying and administering systems
  • Interact with customers using social media, ticketing systems and other established channels
  • Previous experience in a customer support-based role
  • Demonstrated ability to communicate and present within the organisation and with customers
  • Experience in working with client-focused solutions based on customer needs
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Advanced spreadsheet user of both Microsoft Excel and Google Sheets
  • A sound understanding of the accounting SaaS space is considered an asset
  • Some years of experience within an accounting team is considered an asset
  • Excellent time and project management skills
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