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Croatian Speaking Telesales Representative

SpotOn Connections Full-Time  Tas-Sliema, Malta 17 May 2018

Job Description


 

Job brief

  • Our client is looking for an enthusiastic Telesales Representative to contribute in generating sales for their company. The goal is to help the company grow by bringing in customers and developing business.
  • You will be responsible for closing sales deals over the phone and maintaining good customer relationships. An effective telesales representative must be an excellent communicator and have superior people skills.
  • You must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.

Responsibilities

  •        Contact potential or existing customers to inform them about a product or service using scripts
  •        Answer questions about products or the company
  •        Ask questions to understand customer requirements and close sales
  •        Direct prospects to the field sales team when needed
  •        Enter and update customer information in the database
  •        Take and process orders in an accurate manner
  •        Handle grievances to preserve the company’s reputation
  •        Go the “extra mile” to meet sales quota and facilitate future sales
  •       Keep records of calls and sales and note useful information

Requirements

  • Proven experience as telesales representative or other sales/customer service role
  • Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
  • Ability to learn about products and services and describe/explain them to prospects
  • Excellent knowledge of English
  • Excellent communication and interpersonal skills
  • Cool-tempered and able to handle rejection
  • Outstanding negotiation skills with the ability to resolve issues and address complaints
  • High school diploma; BSc/BA will be a plus
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