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Contact Centre Operations Manager

SpotOn Connections Full-Time  Tas-Sliema, Malta 10 Jul 2018

Job Description


CONTACT CENTRE OPERATIONS MANAGER 
Malta

JOB DESCRIPTION: 

Our client is looking to hire an experienced Contact Centre Operations Manager to support and lead contact centres across fast-paced multi-campaign environment, with multiple languages and products.
This is a fantastic opportunity for experienced forward-thinking Contact Centre Operations Manager to develop their own skills further within an organisation committed and focused on employee engagement.

YOU MUST HAVE THE FOLLOWING EXPERIENCE WITHIN A CONTACT CENTRE:

  • Extensive experience of managing teams within a multi-campaign
  • Exposure to a multi-product or client management
  • Self-motivated and enthusiastic with the ability to deliver results
  • Excellent people/performance management skills; quick to identify behavioural issues
  • Ability to devise and deliver training programmes
  • Ensure SLA’s are being adhered to by the teams
  • Leads management, lead quality, conversion and efficiency
  • Coordinate commissions, upgrades and incentive schemes with Accounts.
  • Knowledge of Salesforce CRM
  •    Minimum of 3 years’ experience in managerial role in a contact centre
  •    Hands-on ability to develop, mentor and coach team leader leading to an improved   performance whilst being able to bring in new ideas to the strategic plans moving forward.
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