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Client Service Agent Norwegian or Swedish Speaking

SpotOn Connections Full-Time  Tas-Sliema, Malta 11 Jun 2018

Job Description


Our client, which is a modern online FX company, with offices in Malta, Nicosia and Marbella, is looking for a Client Service Agent to join the growing team. The Client Services Agent position is a wide ranging and varied role were the ability to communicate clearly and effectively with all areas of the business, its clients and suppliers is essential.

Responsibilities:

  • Maintaining and developing the high standards of customer service. All aspects of the role will be customer centric and to offer the best customer service in the industry.
  • Be focused on what will give the customer the best possible experience from the site and world class customer service in a competitive world.
  • To provide a high level of quality customer service via Swedish, Norwegian and English using emails, phone calls and live chats.
  • Interact with customers to provide the most relevant information in response to inquiries, concerns, and requests about our products and services.
  • To escalate and liaise with other departments for issues such as payment and security related issues.
  • To support other departments on an ad hoc basis with translation and localization duties for various marketing materials.

Requirements

  • Good level of English
  • Native level in Norwegian or Swedish
  • Previous Customer Service experience
  • Excellent communication skills
  • Be able to deliver premium customer service while showing commitment and motivation to grow.

 

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