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Client Relations Officer

VacancyCentre Full-Time  Anywhere 9 Aug 2018

Job Description


Our Client is seeking a Client Relations Officer to join an established company in Malta. The right candidate would need to be organised and able to handle their workload efficiently.


Our client is an established bank specialising in highly personalised banking and innovative investment solutions backed by experience, competence and robust support services.


  • Managing bank client relations – including support to corporate service providers, audit and legal firms assisting in providing banking services to their respective customers
  • Work closely with Front Office to facilitate the collection of KYC and other relevant documents in accordance with the prevailing account opening procedures and local regulations
  • To ensure evidence of each client’s identity and other relevant documents are received in order before account opening
  • Review and approve KYC for new client on-boarding for standard sensitive accounts (i.e. non high risk clients) Perform qualitative and quantitative checks on New Account Documentation for all clients
  • Conduct KYC review on existing clients through periodic review
  • Ensure all client files are stored and maintained accordingly (electronically and in paper format)
  • Support Front Office queries related to client on boarding and client due diligence process
  • Prepare reports for Management review where required (account documentation irregularities, monthly statistics)
  • Ensure timely processing of account applications as per agreed SLA’s
  • Abide with operational risk procedures and escalate to seniors where necessary


  • Experience in a similar role within a Bank or recognized financial institution will be considered an asset
  • A recognized qualification relevant to the position will be considered an asset
  • Excellent communication and interpersonal skills are a must
  • Must be fluent in English. Fluency in other languages will be considered an asset
  • Must have a high attention to detail
  • Must be looking for a long term career with prospects of progression based on performance.


An attractive remuneration salary package will be offered to the selected candidates.

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