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Claims Handler – Polish

ceek Full-Time  Anywhere 3 Sep 2018

Job Description


Are you outgoing with a positive attitude, have an eye for detail and the able to relate well to others? Do you have excellent communication and listening skills? Do you find teamwork energising? Are you able to work accurately within tight deadlines?

What is expected of you?

  • Answer incoming telephone calls promptly and deal with all incoming electronic instructions within required service levels.
  • Process & interpret information relating to the incident and input accurately into IT systems.
  • Assess claim details and decide whether to accept the claim against agreed risk criteria
  • Explain the claims and payment and applicable claim settlement
  • Collect accurate information and documents to proceed with a claim
  • Ensure the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines
  • Seek legal recovery of monies paid out
  • Adhere to legal requirements, industry regulations and customer quality standards set by the company.
  • Liaise with medical and legal experts on claim related matters

What are you expected to bring?

  • Fluent language skills must be of a high standard both spoken and written. Polish speakers will be given preference. Any other languages would be considered an asset.
  • Track record of achieving results
  • Full on the job training will be provided
  • Insurance or legal related qualifications towards ACII would be considered an advantage but not necessary as training will be provided as applicable

What is in it for you?

  • Great career prospects
  • Working in a stable and well renowned organisation
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