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Claims Handler

Recruitmalta Full-Time  Anywhere 14 Sep 2018

Job Description


RecruitMalta are currently helping our client who is a leading insurance company with a global footprint, who has a great opportunity for a Claims Handler to join this high performance team based in Ta’ Xbiex. The company is moving into an expansion phase, is progressive and ambitious, has a policy of promoting from within and has a dedication to professional training and progression.

What is the plan for the Claims Handler role?

The role of Claims Handler is to manage effectively a caseload of claims ensuring that company policy, procedure and regulatory requirements are adhered to at all times. You will be responsible for adhering to all the Group’s procedures and policies in relation to the identification and management of potential conflicts of interest and for the fair treatment of customers, and will ensure you follow the systems and controls operating to ensure that this is the case.

What will you do as a Claims Handler?

• Deliver all specific objectives as assigned upon appointment.
• Efficiently handle all claims which are part of the job holder’s file allocation in accordance with group SLA’s.
• Deliver a customer centric claims proposition that will enhance the Insurance brand / reputation.
• Refer claims which fall outside of personal authority levels to appropriate referral point
• Gather and process information, as directed, to support the effective assessment of more complex cases.
• Maintain and develop personal knowledge and skills through continued professional development as well as ongoing at desk training and ensuring that this is recorded in line with Training & Competency requirements.
• Carry out robust diary management of an assigned caseload and improve closing ratios to above 100%.
• Provide excellent customer service.

What do you know that makes you a great Claims Handler?

• Previous Insurance claims experience.
• Fluent in both English and Maltese.
• Sound educational background.
• CII progress an advantage.
• Be self-motivated and willing to develop as a claims professional.
• Adopt a pro-active approach to problem solving.

Salary €20k – €25k based on experience with benefits package.

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