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Claims Handler

Ceek recruitment solutions Full-Time  Birkirkara, Malta 13 Apr 2018

Job Description

An opportunity for Italian and Spanish language speakers to work with an International Insurance having a subsidiary office here in Malta. If you have a customer care background, then we want to hear from you.

What is expected of you ?

  • Answer incoming calls deal with all incoming electronic instructions within required service levels.
  • Process & interpret information relating to the incident and input accurately into IT systems.
  • Assess claim details and decide whether to accept the claim against agreed risk criteria
  • Explain the claims and payment and applicable claim settlement
  • Collecting accurate information and documents to proceed with a claim
  • Ensuring that the customer is treated fairly and that receives excellent service in accordance with industry and company guidelines
  • Seeking legal recovery of monies paid out
  • Adhering to legal requirements, industry regulations and customer quality standards set by the company.
  • Liaising with medical and legal experts on claim related matters

What are you expected to bring ?

  • Fluent language skills of a high standard both spoken and written.  Speaking other languages would be considered an asset.
  • Self-motivated and proactive
  • Track record of achieving results
  • Insurance or legal related qualifications towards ACII would be considered an advantage but not necessary as training will be provided as applicable

What’s in for you ?

  • A competitive salary package
  • A pleasant working environment
  • the opportunity to work with a renowned international organisation
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