This job listing has expired and may no longer be relevant!

Assistant Team Leader (Technician)

Broadwing Full-Time  Anywhere 20 Nov 2018

Job Description

Company Introduction

Our client is a leading player in the Security sector

Job Responsibilities & Duties

  • Act as a reference point to the team and other members within the Servicing Department and another area by providing technical and moral support;
  • Assist and handle daily technicians and clients’ related matters and other issues which may arise by conducting regular checks on locations while technician is  on site for quality assurance purposes;
  • Follow up the office team that are inputting all necessary data and updating the system in an efficient and in a timely manner (filling all PM sheet and reports );
  • Highlight any specific customer requirements aiming to provide a professional and customised service to clients;
  • Suggest any changes for improvement in work flow procedures where necessary by coordinating efficiently in management and technical decisions;
  • Highlight priorities amongst project activities and make sure jobs are being closed efficiently;
  • Motivate and drive technicians to promote, up-sell and cross sell other systems and products;
  • Assist in customers’ complaints, issues and negative feedback always with the attempt to resolve problematic situations in the best way possible discussing with the team leader;
  • Compile reports as requested by the team leader;
  • Assist and be present when quality assurance measures are required to repairs (callouts) and maintenance (PPM’s) by reviewing maintenance checklists according to Company standards operating procedures (SOP);
  • Assist in Receive and record clients’ calls by logging data into the system and schedule jobs to servicing technicians accordingly;
  • Check monthly the stock  and provide a list to HOD at end of month;
  • Assist in Invoices all work orders and jobs done;
  • Assist in Quotes and necessary works/parts ;
  • Assist in any other duties as may be necessary from time to time;


  • Experience on systems, procedures and installed systems;
  • Must have technical Qualifications or Equivalent.

Personal Skills

  • Planning, organisation and time management skills;
  • Must be flexible and adaptable, able to react quickly when facing any obstacles;
  • Ability to follow directions and Company strategy;
  • Strong sense of leadership and learning orientation;
  • Ability to define goals together with his team and assign the responsibility to team members in a clear manner;
  • Excellent interpersonal and presentation skills for both one-to-one and in groups;
  • Ability to take an initiative and act on what’s required;
  • Project management skills including flexibility and prioritisation of tasks;
  • Excellent written and oral proficiency in both English and Maltese;
  • Strong proficiency with the Internet, Microsoft Office and multi-media/video tools and computer software related systems.

Revise Your C.V

Before applying, are you sure you don't want to revise your C.V and Cover Letter or get a new C.V. template? A professional C.V. and Cover letter can increase your chances in securing a job interview.

Read More
use coupon: mjsumo and get €5 off! service offered via

Work From Home

While waiting for a job offer why not check out

With Spotlancer you can offer your digital services online. Content writing, graphic design, web design are amongst the services you can offer and earn money working remotly.

Join NOW

Learn New Skills

Browse our online course section with over 20+ topics to choose from


Professional and Creative Resume Templates