Please login/register to apply for this job.

After Sales Consultant

Quad Full-Time  Il-Mosta, Malta 7 Nov 2018

Job Description


Our client, a leader in IT and software, providing one of the most comprehensive, cost effective and innovative business software solutions, is currently looking for a After Sales Consultant to join their team.
Main Duties
  • Handle telephone support and escalate calls when deemed necessary and appropriate
  • Handle assigned tickets
  • Design and generate/amend new or existing reports
  • Handle software implementation phases or part of including:Installation; Set-up; User training; Testing; Data conversion; Go Live and Hand holding
  • Handle client/user or internal documentation
  • Work and ensure that client and project deadlines are met
  • Ensure that all client works and requests are logged in a ticket; all correspondence is in ticket; time is inputted and closed when ready
  • Contribute to knowledge sharing amongst other team members
  • Problem solving and present findings to release management and development teams; Troubleshoot client issues and provide short and long term solutions
  • Liaise with release management and carry out testing and client upgrades as required
  • Handle other specific tasks as assigned by superiors and as required by the Company
  • Handle the inputting of timesheets within 24 hours of working on a job or a task
  • Ensure day to day processes follow ISO procedures as set in the QMS Manual
  • Adherence to the company Code of Conduct, unless otherwise specified in the job description
Requirements
  • A first Degree or equivalent related to Information Technology or experience in a similar position for 2 years.
  • Basic knowledge in the following areas:Company Business processes, Accounting Fundamentals, Querying SQL Database, Report writing
If you would like to apply, please register and use the "Apply Online" below. Registration only takes 5 seconds.

Revise Your C.V

Before applying, are you sure you don't want to revise your C.V and Cover Letter or get a new C.V. template? A professional C.V. and Cover letter can increase your chances in securing a job interview.

Read More
use coupon: mjsumo and get €5 off! service offered via sumoresumes.com


Work From Home

While waiting for a job offer why not check out Spotlancer.com

With Spotlancer you can offer your digital services online. Content writing, graphic design, web design are amongst the services you can offer and earn money working remotly.

Join NOW


Learn New Skills

Browse our online course section with over 20+ topics to choose from

READ MORE


Professional and Creative Resume Templates
30 total views, 2 today Print Job