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After Sales Consultant

Quad Full-Time  Il-Mosta, Malta 7 Nov 2018

Job Description

Our client, a leader in IT and software, providing one of the most comprehensive, cost effective and innovative business software solutions, is currently looking for a After Sales Consultant to join their team.
Main Duties
  • Handle telephone support and escalate calls when deemed necessary and appropriate
  • Handle assigned tickets
  • Design and generate/amend new or existing reports
  • Handle software implementation phases or part of including:Installation; Set-up; User training; Testing; Data conversion; Go Live and Hand holding
  • Handle client/user or internal documentation
  • Work and ensure that client and project deadlines are met
  • Ensure that all client works and requests are logged in a ticket; all correspondence is in ticket; time is inputted and closed when ready
  • Contribute to knowledge sharing amongst other team members
  • Problem solving and present findings to release management and development teams; Troubleshoot client issues and provide short and long term solutions
  • Liaise with release management and carry out testing and client upgrades as required
  • Handle other specific tasks as assigned by superiors and as required by the Company
  • Handle the inputting of timesheets within 24 hours of working on a job or a task
  • Ensure day to day processes follow ISO procedures as set in the QMS Manual
  • Adherence to the company Code of Conduct, unless otherwise specified in the job description
  • A first Degree or equivalent related to Information Technology or experience in a similar position for 2 years.
  • Basic knowledge in the following areas:Company Business processes, Accounting Fundamentals, Querying SQL Database, Report writing
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