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Account Manager

Betting Connections Full-Time  Tas-Sliema, Malta 17 Sep 2018

Job Description


As Account Manager, you will be a member of the Account Management team based in Malta and be responsible for driving growth and developing long-term relationships with your portfolio of assigned customers, connecting with key business executives and stakeholders. You are expected to achieve or over-achieve assigned targets by selling, up-selling and cross-selling our gaming solutions to create positive results for the Company and our customers. Results should always be achieved through a Business Partner mind-set, meaning taking a consultative approach, guiding and challenging your customers to ensure mutual growth and success.

This role reports to the Regional Business Manager and is not a managerial role.

This role will involve frequent travel.

Main Responsibilities:

  • Achieve or overachieve assigned targets by selling, up-selling and cross-selling gaming solutions through a Business Partner mind-set.
  • Have a clear understanding of what being a true Business Partner means, the importance of it and act accordingly.
  •  Build and maintain strong, long-lasting customer relationships.
  • Develop and implement account plans that drive the attainment of critical business objectives.
  • Have a clear understanding of the company Core Values, the importance of these and act accordingly.
  • Act as the main point of contact and develop a trusted advisor relationship with your assigned customers and their key stakeholders.
  • Ensure the timely and successful delivery of our gaming solutions according to customer needs and objectives.
  •  Forecast and track account metrics/KPI’s for each customer.
  • Identify growth opportunities with existing customers and collaborate with other teams within to ensure continued growth and customer possibilities.
  • Work closely with sales team regarding the transition from new customer to established customer.
  • Proactively manage customer satisfaction and service delivery by working with potential product problems and service request from customers.
  • Assist with customer escalations and requests when necessary.

Requirements:

  •      In the role as Account Manager we expect a minimum of 4 years of relevant experience from the online gaming industry and ability to show career progression within the industry.
  •       We expect you to have hands-on experience with Casino products such as slots, live casino and table games, although general online gaming experience will be considered as well. This includes having a good commercial understanding of how to operate and promote the casino product towards players.
  •    You are driven by results and gets motivated by achieving or over-achieving sales targets/KPI’s.
  •    We are looking for a candidate who has strong work ethic complemented by a positive, energetic can-do attitude.
  •   You must have a high level of initiative combined with a high level of discipline to execute and deliver.
  • Outstanding communication skills and ability to work with many stakeholders simultaneously towards a common goal is essential.
  •  To do a great job, you need to manage time and prioritize effectively as well as demonstrate an ability to cope with a high-pace, complex and changing environment.
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